PiServe offers Multi-level (Level 1, 2, 3, 4) Support & Maintenance capability using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domains.
While our primary focus remains on seamless transition of taking over service delivery responsibility
from either you or an incumbent vendor. We ensure that the transformation activity is initiated at this
very phase by gathering information across Business, Operational and IT viewpoint.
Post this the gaps and improvement areas are highlighted to you that kick off the transformation phase. The Transformation phase is typically broken into standard and customized projects that start post successful completion of transition and ends when your environment has reached the desired state.
Our Transformation Framework and Methodologies ensure we deliver the agreed service improvements and productivity gains in line with business requirement. Approach spans across the lifecycle of the engagement with a focus on continuous improvement to reduce maintenance overhead.