APPLICATION SUPPORT AND MAINTENANCE

PiServe offers Multi-level (Level 1, 2, 3, 4) Support & Maintenance capability using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domains.

While our primary focus remains on seamless transition of taking over service delivery responsibility from either you or an incumbent vendor. We ensure that the transformation activity is initiated at this very phase by gathering information across Business, Operational and IT viewpoint.
Post this the gaps and improvement areas are highlighted to you that kick off the transformation phase. The Transformation phase is typically broken into standard and customized projects that start post successful completion of transition and ends when your environment has reached the desired state.

Our Transformation Framework and Methodologies ensure we deliver the agreed service improvements and productivity gains in line with business requirement. Approach spans across the lifecycle of the engagement with a focus on continuous improvement to reduce maintenance overhead.

Business Values
  • Improve stability and efficiency of mission-critical applications
  • Refocus your energies on strategic initiatives by handing over the maintenance and enhancement of business applications to a trusted and reliable partner
  • Improve quality of service
  • Focus on delivering Operational, Tactical and Strategic benefits
  • 10% increase in productivity through robust Knowledge Management & Automation processes.
  • 10% YoY case reduction via Proactive correction and Root Cause Analysis
  • Reduced Total Cost of Operations
  • Flexible Support Models (8x5, 12x5, 16X7, 24X7) designed to meet your business needs, resulting in improved return on investment
  • Flexible Commercial Models – Managed Services, Professional Services, BOT and Outcome Based Pricing
Key Capabilities
  • Application maintenance
  • Error tracking and debugging
  • Version upgrades
  • Version enhancements
  • Comprehensive user support
  • Helpdesk support
  • Technical troubleshooting
  • Performance monitoring
  • Performance testing
  • Quality assurance testing
  • Documentation development
    and maintenance
  • Analysis and assess application to plan manpower and application management
  • Understand the client environment and maintain the agreed SLAs
  • Application Management team operational risks via analysis and RCA
  • Monitor the resource utilization and work on daily, monthly and weekly report along with monthly reviews with the clients to ensure stability and zero unplanned downtime
  • Build up the knowledge base
  • Strong Transition mechanism to replace current internal team or incumbent vendor smoothly without affecting delivery
  • Strong delivery governance structure put in place
  • Performance management matrix is put into place