Application Support Engineer
  • Act as the escalation point for all application-related issues.
  • Learn appropriate software and hardware used and supported by the organization.
  • Conduct remote desktop troubleshooting to end-users.
  • Communicates and coordinates with technical and business partners to permanently resolve recurring or common issues.
  • Document and track issues and reasonable steps taken within the ticket management system.
  • Participate in periodical Audits, delivering required documentation.
  • Provide on-call support as necessary.
  • Performs other duties as assigned.
  • Experience with large-scale cloud-based application deployments across high availability.

Requirements:

  • Knowledge of DBMS(MSSQL preferred).
  • Basic level of support and troubleshooting experience.
  • Knowledge of Windows operating systems and server technologies.
  • Knowledge of POS machines and computer peripherals, like printers and scanners.
  • Comfortable with Ticketing Tools like Service now.
  • Ability to perform remote troubleshooting.
  • Excellent problem-solving and multitasking skills.
  • Experience in using Microsoft Office products.
  • Exceptional written and oral communication skills.