PiServe’s Infrastructure Management services enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. PiServe partners with clients to align IT programs and goals with enterprise strategy to deliver solutions that drive business process as well as improve the availability, reliability and performance of data center, network and security infrastructure.
Leveraging its multi-shore capabilities, PiServe combines expert consulting, integration, support and managed services with world-class customer service to help IT organizations reduce costs, increase efficiencies and manage risk in the data center.
Our Transformation Framework and Methodologies ensure we deliver the agreed service improvements and productivity gains in line with business requirement. Approach spans across the lifecycle of the engagement with a focus on continuous improvement to reduce maintenance overhead.
PiServe’s consulting services include Solution Architecture and Design, Infrastructure and ITIL Process Consulting, Project and Program Management. Our consultancy solution also offers assessment services geared towards readiness and compatibility for adopting or migrating to cloud infrastructure.
We help enterprises migrate seamlessly to new platforms, as well as deploy and integrate leading industry enterprise management tools including Open Source applications for complete IT infrastructure monitoring and management. Our Integration solutions also include end to end virtualization and consolidation of servers, databases and networks.
Through our command center we support mission critical IT infrastructure including Server, Database, Network, Storage, Messaging and Directory. Our round the clock IT Service Desk provides support for incidents and service requests through six delivery centers located in the USA, Germany, Australlia, Saudi Arabia, UAE and India. Our flexible solutions enable organizations to automate their existing service desk or implement new ones.
PiServe’s Managed Services enable enterprises to move their attention away from day to day internal project activities for IT infrastructure support and management and instead focus on their core business and growth. Using our Managed Service Model customers rely on PiServe to run their complete IT infrastructure within a defined SLA with a predictable operation cost.
Innovative Service Models - Shared services, Dedicated services, Pay as you use, Support service packs Proven transition model with zero onsite resources for knowledge transition Proven support model with zero onsite presence for support Flexibility of using best fit technologies - from open source to best of breed Technical excellence on cutting edge technologies Assured service continuity, no single point of failure and contingencies at every level