INFRASTRUCTURE MANAGEMENT SERVICES

PiServe’s Infrastructure Management services enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. PiServe partners with clients to align IT programs and goals with enterprise strategy to deliver solutions that drive business process as well as improve the availability, reliability and performance of data center, network and security infrastructure.

Leveraging its multi-shore capabilities, PiServe combines expert consulting, integration, support and managed services with world-class customer s ervice to help IT organizations reduce costs, increase efficiencies and manage risk in the data center.

Our Transformation Framework and Methodologies ensure we deliver the agreed service improvements and productivity gains in line with business requirement. Approach spans across the lifecycle of the engagement with a focus on continuous improvement to reduce maintenance overhead.

  • Businesses today require IT Infrastructure availability 24x7. Organizations are looking towards economical yet scalable models of infrastructure support services, increased ROI and uncompromised delivery quality.
  • PiServe’s Remote Infrastructure Management Solutions (RIMS) enables enterprises to minimize their IT infrastructure downtime and provides cost effective solutions through our 24x7 command centers.
  • Our global operation centers in the USA, Europe, South Africa and APAC offer a flexible multi-shore delivery model to our customers providing round the clock support.
Key Capabilities
Consultancy Services

PiServe’s consulting services include Solution Architecture and Design, Infrastructure and ITIL Process Consulting, Project and Program Management. Our consultancy solution also offers assessment services geared towards readiness and compatibility for adopting or migrating to cloud infrastructure.

Integration Services

We help enterprises migrate seamlessly to new platforms, as well as deploy and integrate leading industry enterprise management tools including Open Source applications for complete IT infrastructure monitoring and management. Our Integration solutions also include end to end virtualization and consolidation of servers, databases and networks.

Support Services

Through our command center we support mission critical IT infrastructure including Server, Database, Network, Storage, Messaging and Directory. Our round the clock IT Service Desk provides support for incidents and service requests through six delivery centers located in the USA, Germany, Australlia, Saudi Arabia, UAE and India. Our flexible solutions enable organizations to automate their existing service desk or implement new ones.

Managed Services

PiServe’s Managed Services enable enterprises to move their attention away from day to day internal project activities for IT infrastructure support and management and instead focus on their core business and growth. Using our Managed Service Model customers rely on PiServe to run their complete IT infrastructure within a defined SLA with a predictable operation cost.

Business Value

Innovative Service Models - Shared services, Dedicated services, Pay as you use, Support service packs Proven transition model with zero onsite resources for knowledge transition Proven support model with zero onsite presence for support Flexibility of using best fit technologies - from open source to best of breed Technical excellence on cutting edge technologies Assured service continuity, no single point of failure and contingencies at every level